Answers before you order
Frequently asked questions
Quick answers about our ready-stock range, showroom self collection, payment, delivery and after-sales support.
Helpful answers
Frequently asked questions
How do I place an order?
Choose products and quantities on the Order Online page, enter your contact and delivery details, then submit the request. Our team confirms availability and the final total before payment.
Is an online order confirmed immediately?
No. The automatic email confirms that we received your request. We will WhatsApp you within 1 working day to confirm stock, delivery and the final total.
What is the delivery option and fee?
Delivery is within 3 working days. The delivery fee is $20.00 to $40.00 depending on location and is confirmed with the final total by WhatsApp.
Can I self collect without using the order form?
Yes. Visit our Lower Delta Road showroom during opening hours and choose from available stock. Saturday is by appointment, and urgent visitors should call first to check availability.
What are your opening hours?
We are open Monday to Friday, 11am to 5pm. Saturday is 10am to 2pm by appointment only. We are closed on Sundays and public holidays.
Which payment methods do you accept?
Payment is arranged after confirmation. Available methods include cash, PayNow and PayLah. Government buyers may ask about Vendor@Gov. Visa and NETS are not available.
Do you sell small quantities?
Yes. Ready-stock carton boxes and packing materials can be ordered in small quantities, subject to current availability.
Can you make custom-sized or printed boxes?
Yes, custom enquiries can be assessed separately. Please provide the internal dimensions, quantity, board preference, printing requirements and desired delivery date. Custom production normally requires a minimum order quantity.
How long does custom production take?
Typical production is around 4 to 9 working days after the quotation, artwork and payment requirements are settled. Timing varies by specification and workload.
Can I return unused ready-stock items?
Eligible unused ready-stock items in original, saleable condition may be returned within seven days with proof of purchase. A restocking fee of up to 15% may apply. Custom goods are generally not returnable unless faulty.
What should I do if an item is damaged, wrong or missing?
Contact us within 48 hours of delivery, quote your order reference and include clear photos where relevant so the team can investigate promptly.
How can I contact New Carton Box?
Call (65) 6372-1581 or use the contact email shown in the footer. For an existing request, please include your order reference.
Still need help?
Call (65) 6372-1581 or email hello@newcartonbox.com. For an existing order request, include the reference number from your confirmation email.