Return & Refund Policy

1. Eligible ready-stock returns

Unused ready-stock products may be considered for return when you contact us within seven days of delivery. Items must be in their original, complete and saleable condition, with proof of purchase.

A restocking fee of up to 15% may be deducted where inspection, repacking or inventory handling is required. Delivery charges already performed are not refundable.

2. Items that cannot be returned

We cannot accept a change-of-mind return for used, damaged, marked, wet or incomplete items, clearance items identified as final sale, or goods that cannot be resold hygienically or safely.

Custom-sized, custom-printed, die-cut or otherwise made-to-order goods are not returnable or refundable unless they are faulty or do not match the confirmed specification.

3. Damaged, incorrect or short orders

Please inspect the goods promptly. Tell us within 48 hours of delivery if an item is damaged, incorrect or missing. Include the order reference, affected quantity and clear photographs where relevant.

After assessment, an appropriate remedy may include replacement, repair where suitable, a price adjustment or refund. Please keep the goods and packaging until our team advises the next step.

4. How to request a return

1. Email hello@newcartonbox.com or call (65) 6372-1581.
2. Provide your order reference, item code, quantity and reason.
3. Wait for return instructions before bringing or sending goods back.

Unauthorised returns may be refused because the team must first confirm eligibility and handling arrangements.

5. Refund timing

Approved refunds are normally processed within seven working days after inspection. Bank or payment-provider processing times may add to the time before funds appear.

This policy does not exclude or restrict any right or remedy that cannot lawfully be excluded under applicable Singapore law.